Leaders face a lot of problems, but poor communication is one they often create for themselves. I've learned that what's crystal clear to me can be fuzzy to others, and while I fear that I am repeating my messages over and over, I can't over-communicate when it comes to customers and their experience.
As a business, we want our customers to feel informed, heard, and connected to Elevate.
My Elevate colleagues communicate tactical service updates with customers verbally and in writing daily, weekly, and monthly. It's our practice to supplement this rhythm with regular quarterly program and annual strategic communications. And while social media buzzes with Elevate company updates, I still ask myself, are we communicating enough with customers?
It's my pleasure to welcome you to the first monthly Elevate eNews Communication. Here we will try to communicate about upcoming events that you might be interested in, connect you with the viewpoints of our experts, showcase real-life customer success stories (and yes, even some struggles!), and introduce you to our team members around the world.
Effective communication runs both ways so I welcome your feedback! I can be reached at [email protected]